• Address: Tigard, OR 97223 (map)
• Date Posted: 10/04/09

Dean Sanchez


(971) 533-7485


13857 SW Ashbury Lane, Tigard, OR 97223


mailto:dean.sanchez@yahoo.com






Highly qualified and well developed IT professional with extensive systems administration and desktop support experience that excels at leading cross-functional teams and coordinating multiple projects simultaneously. Solutions-oriented Desktop Support Technician with notable success directing a broad range of IT initiatives while participating in planning and implementation of information systems solutions in direct support of targeted objectives. Currently seeking a position that will effectively utilize acquired technical skills and abilities while demonstrating a track record of increasing responsibility in working with customers and coordinating with user departments in system design, product definition, release documentation, and data transmissions.

KEY STRENGTHS

§ Innovative Application of Technology
§ Quality Assurance
§ Translating Business Data Into Action
§ MS Office/Windows

§ Project Management
§ Hardware/Software Maintenance
§ User Acceptance Testing
§ Systems Administration
§ Troubleshooting/Repair





§ Helpdesk Support
§ Team Leadership
§ Strategic Planning
§ Solution Concept to Execution
§ Laptops/Wireless Cards
CORE COMPETENCIES

- Unique competency in translating business issues into IT solutions including opportunity identification, requirements development, delivery, support, and analysis.
- Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise scale business applications and business intelligence software.
- Hands-on experience leading all stages of system analysis efforts, including requirements definition, design, architecture, testing, and support.
- Outstanding leadership abilities; able to coordinate and direct all phases of helpdesk support efforts while managing, motivating, and leading team initiatives.
- Proficient in MS DOS, Windows OS, HTML, Dreamweaver CS3, Acrobat 8, and many other applications.

PROFESSIONAL PROFILE

HEALTHNET HALTH PLAN OF OREGON ´ Tigard, OR
Mar. 1999 – Feb. 2009
Desktop Support Technician
§ Assumed full responsibility for executing written procedures regarding the installation and configuration of network infrastructure hardware and wiring while performing workstation troubleshooting for both local and remote sites.
§ Oversaw change management activities and interfaced with all levels of HNI associates and contractors to troubleshoot and resolve hardware infrastructure issues.
§ Provided training to ITU Help Desk personnel and performed direct end-user training and guidance relative to personal computer operation and functions.
HEALTH NET, INC. ´ Clackamas, OR
Mar. 1998 – Mar. 1999
Medical Authorization Coordinator
§ Held accountable for the coordination of incoming specialty referrals and authorization requests to support the plan and corporate business objectives while ensuring exemplary customer service.
§ Coded requests and supported technical procedures regarding CPT and ICD-9 coding activities.

CHARTER BENEFITS ADMINISTRATORS ´ Franklin, TN
Dec. 1997 – Jan. 1998
Group Administrator | Rep
EDUCATION & CERTIFICATIONS





Business Computer Training Institute, Beaverton, OR

Honors